At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Are you a Salesforce Functional Analyst with experience working on integration projects specific to the Health Cloud Platform and looking for a team that values your input, works together collaboratively to win and helps you move your career forward? If yes, we want to hear from you today!

Responsibilities:

• Develop and map case management business processes across all programs; update process maps as changes are made.  
• Collaborates, advises, and supports the Health Programs and Salesforce teams to understand the Salesforce development/functionality as it relates to the case management business processes. 
• Participates in requirements gathering process with case management users.
• Creates JIRA tickets to support optimization needs and to report errors or issues discovered during testing or when the deployments of other departments impact the case management application.
• Creates test cases for all phases of testing and for smoke testing when there are other major deployments. 
• Develops testing plans and requirements to ensure all development and functionality of Salesforce is working as intended. 
• Completes testing for Integrated Health business requirements in Salesforce UAT, Training and Production environments, and engages the case management team in testing as appropriate.
• Follows JIRA tickets and communicates back to the case management about the resolution, provides guidance to the team so that functionality is working as intended. 
• Identify system changes that impact procedures, creating procedure update tickets and supporting the update process. 

Skills/Competencies:

• Strong knowledge of business analyst functions. 
• Must have Salesforce Health Cloud Platform integration experience
• Knowledge of the health care industry and experience working with clinical business users/clinical processes is desired; case management experience is preferred.   
• Process improvement knowledge and abilities 
• Communication skills: ability to communicate effectively – written, oral and presentation skills. 
• Analytical skills: ability to perform complex business analysis; deductive and creative thinking skills. 
• Organizational abilities: ability to manage multiple assignments and priorities effectively. 
• Interpersonal skills: lead teams and participate effectively in a team situation. 
• Knowledge of the following: Jira, Scrum, Conga, and Cadalys (Cadalys CM preferred). 

 

HTC Global Services provides IT and Business Process Services and Solutions that help businesses make digital change happen. Here’s how.